01Contact us
02Overview
id4.pet is operated by Levelo, Inc. This page is the canonical public support resource for questions about the website and the id4.pet mobile application.
03App Store (Apple review)
For Apple App Store Connect, use this page as the Support URL for the id4.pet app: https://id4.pet/support. It includes contact information, scope of support, and links to our Terms and Privacy Policy.
04What we can help with
- Account access, email verification, and password resets
- Privacy requests, data corrections, and account deletion
- Subscription or purchase questions (we may direct you to Apple or Google where required)
- Bug reports and product feedback
05Response times
We aim to reply within a few business days. Complex issues (for example, account recovery with limited information) may take longer. Please use a clear subject line and, when relevant, include the email address associated with your account.
06Mobile app
For subscriptions, device features, and signed-in support flows, use the official id4.pet app: app.id4.pet.
07Terms & Privacy
Our binding legal terms and privacy disclosures are hosted on this site: Terms & Conditions and Privacy Policy.
08Emergency & veterinary care
id4.pet is not a substitute for professional veterinary advice or emergency services. If your pet needs urgent care, contact a veterinarian or emergency clinic immediately.
09Company
Levelo, Inc.
Registered office: 16192 Coastal Highway, Lewes, Delaware 19958, United States. Primary contact: contact@id4.pet.